What ideal end users teach us about collaborative software

REDMILES, David ; WILENSKY, HIROKO ; KOSAKA, KRISTIE ; DE PAULA, ROGERIO . What ideal end users teach us about collaborative software. In: the 2005 international ACM SIGGROUP conference, 2005, Sanibel Island. Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work - GROUP '05. New York: ACM Press, 2005. p. 260.

2005