Book Chapter

Models as Representations for Supporting the Development of e-Procedures

WINCKLER, M.; PALANQUE, Philippe . Models as Representations for Supporting the Development of e-Procedures. In: Buie, E.; Murray, D.. (Org.). Usability in Government Systems: User Experience Design for Citizens and Public Servants. : Morgan Kaufmann, 2012, v. , p. -.

2012

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