Using Computer Simulation to Engineer Better Incident Management Policies in Service Delivery
Scheduling with Preemption for Incident Management: When Interrupting Tasks is not Such a Bad Idea
Trade-offs in Low Priority Task Preemption in Service Delivery
Claudio Santos Pinhanez
M. D. ASSUNCAO
C. R. B. DE SOUZA
M. A. C. GATTI
V. F. CAVALCANTE