Using Computer Simulation to Engineer Better Incident Management Policies in Service Delivery
Scheduling with Preemption for Incident Management: When Interrupting Tasks is not Such a Bad Idea
Trade-offs in Low Priority Task Preemption in Service Delivery
Large-Scale Multi-Agent-based Modeling and Simulation of Microblogging-based Online Social Network
Claudio Santos Pinhanez
C. R. B. DE SOUZA
M. A. S. NETTO
V. F. CAVALCANTE
M. D. ASSUNCAO
A. P. APPEL