Using Computer Simulation to Engineer Better Incident Management Policies in Service Delivery

ASSUNCAO, M. D. ; CAVALCANTE, V. F. ; GATTI, M. A. C. ; NETTO, M. A. S. ; PINHANEZ, CLAUDIO S. ; DE SOUZA, C. R. B. . Using Computer Simulation to Engineer Better Incident Management Policies in Service Delivery. In: 21st Annual Frontiers of Service Conference, 2012, College Park, Maryland. Proc. of the 21st Annual Frontiers of Service Conference, 2012.

2012