Characterizing Time-Bounded Incident Management Systems
Using Social Analytics for Studying Work-Networks
Service Infrastructures: A Call for Ethnography of Heterogeneity
Designing an Enterprise Social Tool for Cross-Boundary Communication, Coordination, and Information Sharing
Claudio Santos Pinhanez
V. F. CAVALCANTE
C. S. ANDRADE
A. P. APPEL
C. R. B. DE SOUZA
D. FERREIRA