Paper

The service system is the basic abstraction of service science

Maglio, P., Vargo, S.L., Caswell, N., Spohrer, J., 2009. The service system is the basic abstraction of service science. Inf. Syst. E-Bus. Manag. 7 (4), 395–406.

2009

Created by eliane.victorelli@gmail.com at 2017-08-13 18:34:53.0.

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Two strands of servitization: A thematic analysis of traditional and customer co-created servitization and future research directions