ACM - Normas
Thomas Olsson
Proceedings of the extended abstracts of the 32nd annual ACM conference on Human factors in computing systems - CHI EA ’14
Bringing clarity to the concept of user experience, (2011) Available: http://www
Favorable product expectations boost subjective usability ratings
Expected user experience of mobile augmented reality services: a user study in the context of shopping centres
User experience over time
Ergonomics of human system interaction -- Part 210: Human-centred design for interactive systems
Understanding Information Systems Continuance: An Expectation-Confirmation Model