Multidirectional knowledge extraction process for creating behavioral personas

Masiero, A.A., Leite, M.G., Filgueiras, L.V.L., Junior, P.T.A.: Multidirectional knowledge extraction process for creating behavioral personas. In: Proceedings of The 10th Brazilian Symposium on Human Factors in Computing Systems, Brazil Computer Society, pp. 91–99 (2011)

2011